Lisandra Silva’s Harrowing Hotel Experience in Cancun
Lisandra Silva, a prominent Cuban model, embarked on a family vacation to Cancun, Mexico, with her two children. What was supposed to be a relaxing and enjoyable trip quickly turned into a nightmare when her young son, Noah, encountered a shocking discovery at the hotel’s VIP lounge.
In a series of Instagram stories, Lisandra documented the astonishing situation that unfolded during her stay. She revealed that her son had bitten into a rotten apple that was carelessly left out on the VIP buffet. Outraged by this discovery, Lisandra immediately took to social media to express her dismay, stating, They can’t put that there, it’s rotten!
Hotel’s Negligent Response
Lisandra’s attempts to address the issue with the hotel’s management were met with an unsatisfactory response. According to the model, the hotel staff member she spoke to claimed they had no way of knowing about the rotten apples, despite Lisandra’s clear and direct notification.
Lisandra’s frustration only grew as she witnessed the hotel’s continued negligence. She reported that the rotten apples remained exposed on the VIP buffet, with more than 30 children present in the lounge. Lisandra expressed her disappointment, stating, I would be ashamed of the service they offer and the way they treated me after seeing that my son ingested a rotten apple.
A Concerning Lack of Food Safety and Customer Service
Lisandra’s experience highlights a concerning lack of food safety and customer service at the hotel. The presence of rotten apples in a VIP area, where guests have paid for a premium experience, is a clear indication of the hotel’s disregard for the well-being and satisfaction of its customers.
The hotel’s dismissive response to Lisandra’s complaint further exacerbates the issue, suggesting a broader problem with the establishment’s commitment to addressing customer concerns. This incident serves as a cautionary tale for travelers, emphasizing the importance of vigilance and the need for hotels to prioritize food safety and customer care.
Conclusion
Lisandra Silva’s harrowing experience at the Cancun hotel has shed light on the importance of food safety, customer service, and accountability in the hospitality industry. Her willingness to share her story serves as a wake-up call for hotels to reevaluate their practices and ensure that their guests, especially families, can enjoy a safe and enjoyable stay. This incident serves as a reminder that the well-being of customers should always be the top priority.
