Codiner Refuses to Submit to Sernac’s Voluntary Compensation Process

In a bold move, Codiner, the electricity distribution company, has announced that it will not be part of the Sernac’s (National Consumer Service) voluntary collective procedure to compensate customers affected by the recent widespread power outages. The company has argued that the frontal system that caused these prolonged outages meets the characteristics required by the regulations to be declared as force majeure.

In a statement, Codiner declared, This electricity distribution company will not submit to the collective voluntary process with the National Consumer Service. The company further explained, There is regulation regarding compensation that is regulated in the electricity sector regulations, and we will strictly adhere to the provisions of said regulation.

Codiner Challenges Sernac’s Authority

Codiner has also questioned the Sernac’s competence in evaluating the power outage cases, stating, We consider that this service has only the powers of a mediator and does not contain the technical competencies to reliably evaluate ‘the cases of suspension, paralysis or unjustified non-provision of each of the services’.

The company concluded its statement by saying, In accordance with the foregoing, Codiner SA is awaiting to submit the interruptions that occurred as force majeure, strictly adhering to the electricity regulations.

Implications and Potential Consequences

Codiner’s refusal to participate in the Sernac’s voluntary compensation process could have significant implications for the affected customers. The company’s stance that the power outages were due to ‘force majeure’ may limit the customers’ ability to seek compensation through the Sernac’s mediation process.

This decision by Codiner could also lead to a potential legal battle with the Sernac, as the consumer protection agency may challenge the company’s interpretation of the regulations and its claim of ‘force majeure’. The outcome of this dispute could set a precedent for how electricity companies handle similar situations in the future.

Conclusion

Codiner’s refusal to participate in the Sernac’s voluntary compensation process for the recent power outages has sparked a debate about the rights of consumers and the responsibilities of electricity companies. As the situation unfolds, it will be crucial to monitor the developments and the potential impact on the affected customers and the broader regulatory landscape.

Respuesta al Sernac pic.twitter.com/WFu9HVeWZ0

— CODINER S.A (@Codiner_) August 23, 2024